When it Comes to Satisfaction, the Experience is Everything

September 9th, 2020 / Tyler Cowart / Posted in GeBBS Healthcare Solutions, Inc.

It’s true that in nearly every industry, the experience is everything.  Failing to meet customer expectations is most certainly the demise, as the Amazon effect and consumerism have pushed people to expect more for less without delays or frustration.  Yet, in healthcare – still many patients face delays and frustration at every step of their …

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When it Comes to Payment, Accuracy is Everything

August 28th, 2020 / Tyler Cowart / Posted in GeBBS Healthcare Solutions, Inc.

In the consumer world, you pay for what you get. Unfortunately, in healthcare, it doesn’t exactly work that way. The complex world of healthcare billing means that patients and providers alike are often left confused with what items they’re being charged or for what services they’ve been paid. While there are several reasons for this, …

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Top Trends in Provider-Payer Relationships

August 24th, 2020 / Tyler Cowart / Posted in GeBBS Healthcare Solutions, Inc.

We all know Americans spend too much on health care. Per capita estimates for 2017 indicate the US government spend per person is $10,209. That’s in addition to what consumers paid out of pocket in 2017, which experts estimate ranges between $4,500 and $8,300. A March 2018 review published by the Journal of the American …

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Denials, Denied: Moving From Denials Management to Denials Prevention

August 17th, 2020 / Tyler Cowart / Posted in GeBBS Healthcare Solutions, Inc.

Denials coming from all payers are steadily increasing. Similarly, denied claims based on “medical necessity” related to coding inadequacies are also on the rise. Coding continues to be an increasingly complex process – leaving room for more errors that will lead to more denials. While every healthcare organization dreads the financial impact of denials, few …

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Avoiding Credit Balance Crisis – The Importance of Closely Monitoring for Overpayments

August 7th, 2020 / Tyler Cowart / Posted in GeBBS Healthcare Solutions, Inc.

It’s no secret that healthcare billing is complicated. If you’ve ever received a refund from a hospital or physician’s practice office months after a procedure or visit, that’s because credit balances are a frequent occurrence in the complex world of healthcare finance. While they’re all too common, credit balances need to be monitored closely to …

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Patient Experience & The Revenue Cycle – They’re Much More Connected Than You Think

July 28th, 2020 / Tyler Cowart / Posted in GeBBS Healthcare Solutions, Inc.

In the hospital environment, patient satisfaction is no longer a “fluffy,” nice-to-have concept for a few customer service representatives to manage. It has transformed into the all-encompassing patient experience and involves all aspects of the revenue cycle. Many organizations now have a Chief Experience Officer (CXO) and large, strategic teams leading systemwide initiatives designed to …

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How Improving Provider-Payer Relationships Can Drive Quality & Value

July 23rd, 2020 / Tyler Cowart / Posted in Value-Based Care

The healthcare industry is abuzz with talk of accountable care, population health, and the shift to value-based care.  And, while it’s a new world for providers and payers alike, there’s a great deal to be gained for everyone involved – particularly patients, especially when it comes to attaining the quality and value that accountable care …

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As Telehealth Expansion Continues, How to Ensure You are Getting the Most from Your Program

July 16th, 2020 / Tyler Cowart / Posted in GeBBS Healthcare Solutions, Inc.

Telehealth adoption has skyrocketed this year due to COVID-19 – putting the industry’s growth at a higher rate than anyone could have anticipated at this same time a year ago. In fact, recent reports highlight that April 2020 telehealth claims were up 8,300% over April 2019 claims for those with private insurance (excluding Medicare and …

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Four Reasons 2020 is the Best Year to Outsource RCM Functions

June 29th, 2020 / Judi Cahill / Posted in GeBBS Healthcare Solutions, Inc.

We can all admit that 2020 has been an unprecedented year thus far – bringing a whirlwind of chaos and changes to healthcare and virtually every other industry around the world.  The good news is, change can often bring about unforeseen opportunities and other transitions that weren’t necessarily planned. While many hospitals and health systems …

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Containing Costs with Better Accounts Receivables Management

June 23rd, 2020 / Judi Cahill / Posted in GeBBS Healthcare Solutions, Inc.

As hospitals battle years of declining reimbursement compounded by recent months of debilitating losses as a result of COVID-19, many are not only struggling, but some are in jeopardy of closing their doors. Add to that a shaky future of unknowns as we continue to face uncertainties around what Fall 2020 and Winter 2021 will …

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