GeBBS Healthcare Solutions, an industry leader in Health Information Management (HIM) and Revenue Cycle Management (RCM) solutions, is seeking highly motivated individuals with a passion for excellence & collaboration, for careers in the healthcare industry.
Job Title: Customer Service Representative
Position Overview:
GeBBS Healthcare Solutions is adding Customer Service Representatives to join our team! In this role, you will play a key part in making a positive impact on members’ lives by acting as a first point of contact for questions about our products and service offerings. As a CSR, you will work diligently to resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying, and canceling customer reservations. In this role, you will have the opportunity to speak with members on a daily basis and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
This is a remote role and will commence immediately!
Essential Duties and Responsibilities
- Receives and documents customer concerns while ensuring all relevant information is correct
- Handle 100+ calls per day
- Ensure accurate trip data is logged
- Refers unresolved customer grievances to designated department for further investigation and resolution
- Communicates professionally and effectively with clients and GeBBS corporate staff
Minimum Qualifications and Requirements
- High School Graduate or General Education Degree
- 6+ months contact center experience or customer service experience with heavy phone volume and data entry preferred
- Must have excellent time management skills, be highly organized, self-motivated, and be able to work under strict timelines with minimal day-to-day supervision
- Demonstrate ability to manage multiple tasks effectively, remain flexible, and be able to adapt to shifting priorities; Maintain a high level of productivity and confidentiality
- Excellent customer service, sales, problem solving skills and attention to detail
- Strong knowledge of Microsoft Office Suite
- Possess excellent written, verbal, and interpersonal communication skills
GeBBS is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate. Learn more about GeBBS Healthcare Solutions
www.gebbs.com
www.linkedin.com/company/gebbs-healthcare-solutions
