Cost-Effective Demographic Data Entry Solution | GeBBS | Case Study

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GeBBS Provides Cost-effective Demographic Data Entry Solution to a Large Northeastern U.S. Radiology Billing Services Company.

CASE STUDY

Organization

A leading Radiology Billing Services Company

Key Metrics:

Located in Northeast U.S.
In business for more than 15 years
Clients located in 30 states
Serves over 800 radiologists
Focuses on addressing the unique needs of practicing radiology physicians with proven management, business processes and advanced technology to support the physicians’ operations, effectively and efficiently.

Solution delivered:

GeBBS Healthcare Solutions delivered a customized application to handle the demographic data input for multiple clients of the radiology billing service. The application was customized to meet the needs of approximately 95 individual clients with multiple sets of specific instructions for each client.

Benefits:

  • Increased productivity levels by 20-25%
  • Increased formatting accuracy of the CSV output to 99.9%
  • Reduced cost of data entry by 20%, as well as providing zero cost for account maintenance

GeBBS Provides Cost-effective Demographic Data Entry Solution to a Large Northeastern U.S. Radiology Billing Services Company.

GeBBS’ client is a leading radiology reimbursement services company that offers a complete and integrated approach to business issues. They operate nationwide, providing their suite of services to radiologists using a staff of seasoned professionals. The billing services company addresses the unique needs of practicing radiology physicians with proven management, business processes and advanced technology.

CHALLENGE

The client needed a solution where their demographic entries could be done offline and then synchronized with their existing IT system. This would reduce loading time and decrease IT system utilization. The cost of creating/deleting/modifying accounts would also be reduced. In general, the client was looking for a solution to increase overall productivity while decreasing costs.

SOLUTION

GeBBS implemented its iP2P application that accepts data input and generates a CSV output per the client’s requirements. This application was customized to handle a variety of the clients’ specifications. The client provides GeBBS with the demographic image files and GeBBS returns their output in a CSV (Comma Separated Values) format, which is  then loaded into their IT system.

GeBBS customized the application to handle multiple sets of specific instructions for each of the billing services’ clients, approximately 95 different sets of specifications. The application has been successfully managing the demographic work for these clients for the past one and a half years.

The application is configured in such a manner that when a user selects the dataset appropriate to their needs: the system automatically configures the specifications accordingly to their particular dataset and disables those fields that are not applicable to their demographic work.

RESULTS

GeBBS application increased the client’s productivity levels by 20-25% when compared to directly entering the demographic data in their billing system. GeBBS was able to eliminate delays in data entry due to system slowness in accessing the online data set, as well as providing ease of navigation and functionality that has been designed for faster accessibility. Formatting accuracy of the CSV output was increased to 99.9%. The solution has reduced the cost of data entry by approximately 20%.