Client Background and Context
- Largest independent provider of home care management solutions with 2,100 workforce across 70+ locations. Client was –
- Facing billing issues resulting in denials / partial payments including accumulating aged AR
- Facing branch specific issues in terms of cash collection & delayed follow up on denials
- Looking for partners to manage AR portfolio with focus on improving process, clearing backlog and meet stringent SLAs
Solution
- Implemented proprietary tools (iAR, SAAG and resolution strategy) to understand baseline & design execution plan
- Deployed 110 in-house FTEs including subject matter experts
- Targeted SWAT teams for addressing high dollar accounts & Aged AR nearing TFL/AFL Timelines
Impact delivered – Performance
- 90% Net collections rate
- 5 days TAT by referred date vs. baseline 90 days from denial post date
- 90%+ reduction of client onshore assistance required (35% -> 2.5%)
Impact delivered – Financial
- $11+ M collections achieved within 6 months (30%+ of total AR actuals)
