A 2009 McKinsey study found that 74 percent of insured consumers indicated that they are both able and willing to pay their out-of-pocket medical expenses up to $1,000 per year and 90 percent would pay for medical expenses up to $500 per year.
Reasons for a rise in self-pay bad debts are due in part to inefficient and ineffective collection practices followed by billing companies and physician practices. Providing the patient with easy access to patient statements that are easy to understand will help drive higher patient collections.
The GeBBS self-pay collections team uses technology-enabled practices to maximize patient contact.
- Automated dialers
- Digital messaging campaigns
- Mobile technology to drive text messaging campaigns
The Self-Pay Collections team leverages analytics to arrive at the best time to contact and propensity to pay scores to create outbound campaigns that are patient experience-oriented, non-obtrusive, and drive higher patient connect ratios.
We work with the patients and offer them flexible payment options and easy access to payment capabilities via web, phone, credit card, and e-check payments.