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Unified AI Platform for Patient Access & Engagement
GeBBS’ iCareOne™ is a secure, AI-powered technology that unifies smart scheduling, real-time eligibility, prior authorization, and contact-center workflows into a single connected patient-access hub—streamlining front-end operations, improving patient experience, and reducing administrative cost.
Did You Know?
Most access teams juggle multiple systems for scheduling, eligibility checks, authorizations, and patient communications—creating bottlenecks, rework, and higher no-show and denial rates.
iCareOne™ brings these capabilities together in one intelligent platform. It automates pre-visit clearance, provides real-time agent guidance, and enables proactive patient outreach—so your staff can focus on care, not coordination.
With AI-driven automation end-to-end, iCareOne™ improves throughput, transparency, and reimbursement readiness without adding headcount.
25%
Higher Front-Office Efficiency
20%
Reduction in No-Shows
30%
Faster Scheduling Turnaround
25%
Lower Administrative Costs
How iCareOne™ Streamlines Patient Access
- Medical Coding
AI-driven slot and site matching across providers, facilities, and equipment—with capacity-aware scheduling and virtual triage to route patients to the right visit type (telehealth, outpatient, or specialist). Secure document upload simplifies check-in and ensures first-visit readiness.
Impact
Benefits
- Optimize resource use
- Cut manual rework
- Reduce idle time
- Speedy appointment setup
- Improve patient flow
Performance
30%
Faster scheduling
20%
Fewer patient no-shows
25%
Higher operational efficiency
iCodeOne™ integrated audit engine runs both concurrent and retrospective reviews—automating compliance checks and scoring against AHIMA/OIG standards. Customizable workflows route exceptions for rapid resolution, reducing manual effort.
Impact
Benefits
- Standardized audit criteria enforcement
- Automated exception routing
- Scorecards and trend analytics
- Denial pattern detection
- Full audit trails preserved
Performance
30%
Increase in audit capacity
20%
Fewer edits and denials
40%
Reduction in average review time
Automates initiation, tracking, and follow-up of pre-authorizations with AI alerts for pending or delayed approvals. When delays occur, iCareOne™ suggests alternate facilities or time slots and keeps staff and patients updated in real time.
Benefits
- Faster approvals
- Fewer missed visits
- Lower admin burden
- Transparent tracking
- Fewer denials
Performance
25%
Lower admin costs
20%
Fewer denials
30%
Faster approval processing
AI surfaces eligibility, appointment status, and pre-auth updates in real time—supporting omnichannel outreach through voice, SMS, and email for confirmations, rescheduling, and patient education.
Benefits
- Real-time agent assist
- Shorter call times
- Better first-call rates
- Higher agent output
- Stronger engagement
Performance
25%
Improvement in efficiency
25%
Faster agent response
20%
Increased satisfaction
Our Unified AI-Driven Hub for Helping Leading Healthcare Providers
Insights
Improving the Healthcare Revenue Cycle: Strategies, Benefits, and Emerging Trends
How to Turn Call Center Dysfunction into Patient Loyalty (Without Hiring More Staff)
How AI is Revolutionizing Revenue Cycle Management
- GeBBS Healthcare Solutions
The Rise of Generative AI in Healthcare: How AI Improves Operational Efficiency and Patient Care
Prior Authorization: A Growing Challenge in Healthcare
