Our Culture Promotes Safety, Compliance, and Governance to Ensure Consistent and Secure Services
Tangible Metrics That You Can Trust
- Information and Security
GeBBS considers information security management an important market differentiator. Therefore, we prioritize implementing strong information security management systems.
GeBBS has adopted the ISO 27001 information security framework, which a qualified external assessor has certified.
We perform comprehensive and rigorous internal information security audits regularly and ensure we stay compliant with contractual obligations.
GeBBS recognizes the importance of protecting the privacy and integrity of every individual’s health information. Therefore we initiated our HIPAA compliance program in 2005.
GeBBS has a dedicated HIPAA compliance team, led by a Compliance Officer who coordinates, monitors, and maintains customized compliance plans for different organizations.
GeBBS conducts compliance training programs for our employees regularly.
By adopting a best-practices approach to privacy and security, we deliver services and products with high ethical and quality standards, which enable our clients to meet HIPAA requirements.
All our delivery centers conform to our internal infrastructure risk standards. We enable 24/7 BPO operations by using location risk assessment and management techniques to ensure continued availability, continuity of critical utilities, and the safety of our premises and people through state-of-the-art security systems.
Natural calamities, endemics, pandemics, and cyber-attack threats pose their own set of challenges that can affect the continuity of an entire business. GeBBS safeguards the uninterrupted and smooth functioning of all centers and services by implementing an effective business continuity plan (BCP). GeBBS’ BCP ensures that our client businesses continue to run smoothly during and after a catastrophe – whether man-made or natural.
Get latest updates from healthcare industry
Follow us on social media to get updates on Healthcare industry and the difference GeBBS makes in it
Follow us on
Designing Resilient Solutions and Services
Through Robust Business Continuity Planning
GeBBS recognizes the need for an effective Business Continuity Plan (BCP) to successfully provide uninterrupted support to our clients. We are committed to ensuring our client businesses run smoothly during and after a catastrophe—whether man-made or natural.
- BCP Governance Team
The BCP governance team also provides guidance and ensures that necessary resources are devoted to creating, maintaining, and testing the plan for disaster recovery and business continuity.
Recovery Strategy
Level 01
Localized disruptions at our facility
Will not last more
than 2 hrs
Level 02
Disruption at our delivery facility or in pockets around the city
Not likely to last more
than 2 days
Level 03
Major disruptions at delivery facility or the site area
Will not last more than
1 week
Level 04
Major disruptions affecting city or country, endemic or pandemic
that makes delivery facility non-operational
Will be resolved in
7 days
The BCP governance team may establish a BCP task force to manage Level 3 and Level 4 disaster scenarios.
This task force will oversee the implementation of the continuity plan, which includes arrangements for transportation, personnel safety, lodging, and other logistics.
The BCP task force will consist of managers, operation directors, HR, IT, compliance and client services.
GeBBS makes a provision for “cold sites” — backup sites that will be activated if regular delivery sites need to be shut down or are deemed unusable or inaccessible. These backup cold sites may be in different cities and countries.
If we cannot activate a cold site, we shift employees to a work-from-home (WFH) model.
GeBBS has strict quality and performance parameters as well as reporting and communication protocols in place for the WFH and cold sites models to ensure that we don’t compromise our benchmarks and standards.
As soon as we receive permission from the local health authorities, we will shift our employees back to our facility.
Learn How GeBBS Impacts Lives
Insights
Integrating Innovations and Adapting to Change: Trends and Future Predictions for Healthcare RCM
The healthcare revenue cycle management (RCM) industry is undergoing significant transformation due to evolving healthcare economics, labor market
Five Pivotal RCM Trends Reshaping Healthcare Beyond 2024
Revenue Cycle Management (RCM) is undoubtedly the lifeblood of the healthcare industry, ensuring financial stability and operational efficiency. As
How to Address Data Security Risks in Revenue Cycle Management
Data has become an invaluable asset in the constantly evolving healthcare landscape — it fuels patient care, business-critical decisions, and
- 2024 IAOP® Global 100 Outsourcing List
- 978 Reads
- 154 Shares
- News
- 1476 Reads
- 352 Shares
- Auditing
- 322 Reads
- 36 Shares
- HIPAA
- 236 Reads
- 19 Shares
- compliance
- 756 Reads
- 185 Shares
Get in touch with GeBBS and enhance your financial outcome