- Patient Access Management
Drive Patient Satisfaction With Streamlined Patient Contact Solutions
Our technology-enabled services and a team of highly skilled customer-service professionals guide patients through scheduling, eligibility verification, pre-authorization, and self-pay collections from start to finish.
Deliver a Seamless and Simplified Patient Experience
GeBBS leverages technology and workforce management to reduce abandonment rates and increase first-call resolution with a customer-focused approach. Our solutions help improve collection outcomes, reduce the turnaround time, lower your costs, and increase revenue.
2.5x
Increase in monthly collections within 1 month
30-40%
Cost savings compared to in-house provider call center
Our End-to-End
Patient-Centric Services
- Pre-Authorization and Verification
Pre-authorization has become increasingly daunting. The tedious approval processes required by both government and commercial payers can be a burden to providers with limited human and technological resources. GeBBS’ team of registered nurses and other clinical experts are familiar with Medicaid state plans, managed care plans, government-funded programs, third-party insurance, and Medicare billing procedures. This knowledge helps to reduce handoffs for peer reviews in case of carrier denials and integrates best practices — empowering you to tackle pre-authorization processes with ease.
Enterprise coding solution
1.2M
Calls managed annually for eligibility
and benefit verification.
300K+
Pre-authorizations managed annually
Real-time status of authorization requests by payers
Authorization requests within 48 hours
U.S. Registered Nurses and highly skilled resources for authorization verification, thorough peer review process, and enhanced accuracy
IMPACT
24x7
Expanded hours coverage
With the evolution of healthcare consumerism, an excellent patient experience is integral to a healthcare organization’s revenue cycle. Our customer-focused solutions provide a seamless experience starting with the first call a patient makes to your organization. Our highly skilled professionals, coupled with advanced technology, help resolve patient issues and queries quickly and accurately, ensuring increased first-call resolution and reduced abandonment rates.
Enterprise coding solution
-
90%
-
800+
Increased patient satisfaction with bilingual capabilities
Scalability to meet increasing volume
Coverage seven days a week
More hours of operation during the day to cover all U.S. time zones
- Extended Business Office
IMPACT
40%
Average cost savings per callIMPACT
75%+
First call resolutions
With the Affordable Care Act, insurance and eligibility verification is critical. Identifying patient responsibility upfront is essential to managing receivables. Without proper eligibility and benefit verification, countless downstream problems are created — delayed payments, reworks, decreased patient satisfaction, increased errors, and nonpayment. To ensure focused service, GeBBS’ eligibility verification solutions give daily reports and ensure that all verification checks are performed for patients prior to their appointments. Our solution consists of expert staff, efficient management, and proprietary technology that enhance productivity.
Enterprise coding solution
-
1.2M
and benefit verification
-
30 Mins
7 days of operations
2-hour turnaround time for walk-ins
Automated patient follow-up and collections
Inpatient, outpatient and specialty-focused services
24 hours of operations if required
IMPACT
98%
Eligibility Approval rates
IMPACT
95%+
Assured Service quality
- Patient Access Management
Patient scheduling is key to improving the patient experience before and after the visit.
GeBBS patient scheduling improves performance in late cancellations, no shows, patient referral status and patient volumes. Our exceptionally talented staff works flexible schedules to manage calls for appointments. GeBBS also provides patient insurance assistance and point of service collections.
Enterprise coding solution
-
24x7
-
48K
Patient insurance assistance
Point of service collections
Dashboard to track scheduled patient visits, visits history, late cancellations, and no-shows
Expanded hours to cover calls 24/7
IMPACT
800+
Experienced call center professionals
- Patient Access Management
Self-pay bad debts are on the rise. Providing patients with convenient payment options and timely payment reminders can help. The GeBBS self-pay teams use analytics-driven solutions to chart “best time to call” and “propensity to pay” scores for patients. These data are used intelligently to design non-obtrusive, patient-oriented outbound campaigns that result in higher patient connect ratios.
Enterprise coding solution
-
500K
-
400K
Turnkey self-pay solutions
Average time to cash reduced by 33%
Technology-enabled practices such as automated dialers, digital messaging campaigns and mobile technology to maximize patient contact
IMPACT
20%
Increase in collectionsIMPACT
40%
Decreased bad debt placement
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Streamlining Patient Contact Solutions
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