โข >95% Follow-Up Compliance
โข 25% Faster Cash Collection
โข 40% Fewer Denials
Overview
A provider organization faced rising AR days due to manual claim status checks and inconsistent follow-up practices. Limited visibility and staff-driven prioritization delayed collections and increased preventable denials. GeBBS deployed an RPA-enabled AR Follow-Up & Claim Status Automation solution to restore control and predictability.
Opportunities & Challenges
The organizationโs manual AR workflows resulted in:
โข Claims aging due to missed or delayed follow-ups
โข Manual payer portal checks consuming staff time
โข Inconsistent prioritization across AR teams
โข Preventable denials from missed payer actions
โข Limited visibility into claim status
Solution
Automated Claim Status Monitoring & AR Prioritization
GeBBS deployed RPA automation to:
โข Identify claims with no payer response
โข Prioritize claims based on aging and payer rules
โข Extract real-time claim status from payer portals
โข Route claims for payment posting, denial resolution, or escalation
Outcomes
โข AR Days: Reduced through faster, consistent follow-ups
โข Compliance: Over 95% timely follow-up actions
โข Denials: Lower preventable denial rates
โข Staff Efficiency: Focus shifted to complex resolution work
โข Visibility: Standardized claim status tracking
Key Takeaways
โข Automation enforces disciplined AR workflows.
โข Prioritization accelerates cash collection.
โข Consistent follow-up improves payer performance.
Conclusion
GeBBSโ AR automation restored predictability to back-end collections, improving cash flow while reducing manual effort and denial risk.
Client Testimonial
โOur AR team no longer chases claim status manually. Follow-ups are timely, consistent, and far more effective.โ
โ Director, Patient Financial Services
