• >95% Follow-Up Compliance
• 25% Faster Cash Collection
• 40% Fewer Denials
Overview
A provider organization faced rising AR days due to manual claim status checks and inconsistent follow-up practices. Limited visibility and staff-driven prioritization delayed collections and increased preventable denials. GeBBS deployed an RPA-enabled AR Follow-Up & Claim Status Automation solution to restore control and predictability.
Opportunities & Challenges
The organization’s manual AR workflows resulted in:
• Claims aging due to missed or delayed follow-ups
• Manual payer portal checks consuming staff time
• Inconsistent prioritization across AR teams
• Preventable denials from missed payer actions
• Limited visibility into claim status
Solution
Automated Claim Status Monitoring & AR Prioritization
GeBBS deployed RPA automation to:
• Identify claims with no payer response
• Prioritize claims based on aging and payer rules
• Extract real-time claim status from payer portals
• Route claims for payment posting, denial resolution, or escalation
Outcomes
• AR Days: Reduced through faster, consistent follow-ups
• Compliance: Over 95% timely follow-up actions
• Denials: Lower preventable denial rates
• Staff Efficiency: Focus shifted to complex resolution work
• Visibility: Standardized claim status tracking
Key Takeaways
• Automation enforces disciplined AR workflows.
• Prioritization accelerates cash collection.
• Consistent follow-up improves payer performance.
Conclusion
GeBBS’ AR automation restored predictability to back-end collections, improving cash flow while reducing manual effort and denial risk.
Client Testimonial
“Our AR team no longer chases claim status manually. Follow-ups are timely, consistent, and far more effective.”
— Director, Patient Financial Services
