In the hospital environment, patient satisfaction is no longer a "fluffy," nice-to-have concept for a few customer service representatives to manage. It has transformed into the all-encompassing patient experience and…
The healthcare industry is abuzz with talk of accountable care, population health, and the shift to value-based care. And, while it’s a new world for providers and payers alike, there’s…
Telehealth adoption has skyrocketed this year due to COVID-19 – putting the industry’s growth at a higher rate than anyone could have anticipated at this same time a year ago.…
We can all admit that 2020 has been an unprecedented year thus far – bringing a whirlwind of chaos and changes to healthcare and virtually every other industry around the…
As hospitals battle years of declining reimbursement compounded by recent months of debilitating losses as a result of COVID-19, many are not only struggling, but some are in jeopardy of…
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