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Read more about the article Disaster Averted. Hospital Credit Balances Resolved

Disaster Averted. Hospital Credit Balances Resolved

  • Post author:Ashu Gupta
  • Post published:December 10, 2021
  • Post category:Case Studies

GeBBS has maintained a team of 150+ experienced analysts specialized in resolving credit balances since 2010 resulting in 30% cost savings. Client: A large RCM company servicing over 4,400 hospitals…

Continue ReadingDisaster Averted. Hospital Credit Balances Resolved
Read more about the article Patient Satisfaction Improved with the GeBBS Call Center

Patient Satisfaction Improved with the GeBBS Call Center

  • Post author:Ashu Gupta
  • Post published:December 5, 2021
  • Post category:Case Studies

The GeBBS state-of-the-art call center handles healthcare inquiries resulting in 40% average cost savings per call and over 75% first-call resolution. Client: Billing company specializing in cardiology and orthopedic surgery.…

Continue ReadingPatient Satisfaction Improved with the GeBBS Call Center
Read more about the article Healthcare System Improves Coding Quality and Optimizes Reimbursement

Healthcare System Improves Coding Quality and Optimizes Reimbursement

  • Post author:Ashu Gupta
  • Post published:December 1, 2021
  • Post category:Case Studies

A healthcare system partnered with GeBBS Healthcare Solutions to assist with coding documentation and validation review services, increasing their overall reimbursement by 5% and reducing rebills by 9%. Client: A…

Continue ReadingHealthcare System Improves Coding Quality and Optimizes Reimbursement
Read more about the article Inbound call center services: 85%+ reduction in call abandonment rate

Inbound call center services: 85%+ reduction in call abandonment rate

  • Post author:Ashu Gupta
  • Post published:November 20, 2021
  • Post category:Case Studies

Client Background and Context Leading DME companies providing CPAP suppliers in the USA market. Client was facing: High call abandonment rate at inbound services call centerIncreased waiting time for its customersIncreasing…

Continue ReadingInbound call center services: 85%+ reduction in call abandonment rate
Read more about the article Coding operations: $100k incremental cashflow within 8-10 weeks

Coding operations: $100k incremental cashflow within 8-10 weeks

  • Post author:Ashu Gupta
  • Post published:November 20, 2021
  • Post category:Case Studies

Client Background and Context Mid-scale health service provider with 700+ beds capacity. Client was โ€“ Facing increased backlog of 1400+ records causing financial strainFacing increasing costs & inconsistent quality using domestic…

Continue ReadingCoding operations: $100k incremental cashflow within 8-10 weeks
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