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Norwegian American Hospital Saves Over 40% With Strategic HIM Outsourcing

End-to-End RCMโ€“Migration-Large Out of State Physician Group Helps Providers Maximize Reimbursements

GeBBS audited and developed a comprehensive cost-effective, high quality flexible coding solution.

Challenge

  • Clients suffered from a backlog of over 1,400 facility and professional fee records resulting in significant financial strain
  • Certified domestic coding was becoming too expensive and quality was unreliable
  • Inconsistent and inadequate quality assurance programs and reporting from vendors
  • Medical record documentation lacked necessary specificity to assign proper ICD-10 codes
  • Difficulty in planning, coordinating, and implementing educational initiatives for providers and HIM staff
  • Issues with physician engagement around documentation improvement and education

The GeBBS Solution

GeBBS audited and developed a comprehensive cost-effective, high quality flexible coding solution. Highlights of the solution include:

  • Started with a comprehensive audit to determine the cause of the backlog of 1,400 charts and provide education to physician staff on ICD-10 education and documentation
  • Completed the backlog within two weeks using GeBBSโ€™ credentialed global coders to demonstrate efficiency and value
  • Facility chose GeBBSโ€™ FlexCode outsourced coding solution based on quality results and cost effectiveness
  • Ongoing support from GeBBS service delivery organization – coding, education, and consulting services

Results

  • Backlog completely eliminated in 2 weeks
  • Now codes 90% of hospital cases and 100% of professional cases
  • 24-48 hour turnaround time
  • 96%+ accuracy
  • Weekly and monthly quality reporting with educational feedback
  • 45%+ overall cost savings

โ€œThe entire GeBBS team is actively engaged in finding opportunities and recommending and implementing solutions to maximize revenue cycle performance. The communication is the best Iโ€™ve ever experienced from a service partner. The GeBBS team is a partner and valuable resource that I can trust and expect results.โ€

Matthew Lauck, Ambulatory Service Manager

โ€œThe GeBBS global coding team has consistently adjusted staffing to address our growing volumes and continue to meet our needs from a quality and cost perspective.โ€

Michael Christiano, Director of HIM

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