Popular Searches

Accounts receivable: 28 days improvement in DSO with higher resolution rate

10

Client Background and Context

  • One of the nation’s largest hospital group, with more than 150 acute care centers, behavioral health facilities & ambulatory centers having 3 central business offices (CBOs). Client was – 
    • Looking for extended business partner to manage their AR > 30 Days, Denial Management and Secondary Billing
    • Looking to streamline front office and business office functions, and implement workflow tools and best practices to improve collections rate

Solution

  • Implemented proprietary tool iAR to build resolution strategy and dedicated team for  backlogged denials (TFL/AFL – tollgates were implemented)
  • CARC and RARC Analysis for frequently denied claims and implemented Coding Helpdesk
  • Deployed 250 in-house FTEs including subject matter experts

Impact delivered – Performance

  • 28 days improvement in overall DSO from 58 to 30 days
  • 5 days TAT achieved for all denials (14 -> 5 days)
  • 12% Reduction in front office and billing office denials (19% -> 7%)

Impact delivered – Financial

  • 15% Uptick in collections within 6 months of Go Live ($72 M -> $81 M)

Related articles

 News

GeBBS' New Service Offering to Assist in IHE Framework

GeBBS, a leading international technology and business process...Read More
 News

GeBBS Opens Another Global Delivery Center in Mumbai, India

As part of the company's expansion plan, GeBBS has opened another...Read More
 News

GeBBS Healthcare Solutions Is Title Sponsor at Upcoming HBMA Annual Conference in Atlanta, GA

Healthcare Billing & Management Association (HBMA) has announced...Read More

You may also like

Get in touch with GeBBS and enhance your financial outcome

Download Infographic

Enter the details to get access to the infographic