Overview Pax Fidelity is an advanced AI-enabled protocol identifier designed to streamline the process of identifying and applying appropriate protocols for healthcare providers. This case study highlights CCD’s successful implementation of Pax Fidelity, demonstrating their client’s significant operational efficiency and profitability improvements.
Background The client was an imaging center that wanted to improve scheduling efficiency and reduce manual processing efforts associated with protocol identification.
Deployment The AI system was integrated into the scheduling workflow, replacing the need for agents to manually search through extensive knowledge bases to identify appropriate protocols.
Timeframe: 30 days.
Implementation phases:
- Staff training
- Phased rollout to ensure a smooth transition
Key Success Outcomes
- Increased Appointment Scheduling Efficiency: Before Pax Fidelity, agents spent significant time identifying the correct protocol, which limited the number of monthly appointments. With the implementation of Pax Fidelity, this process was automated, enabling our client to schedule more appointments efficiently.
- Reduced Need for Manual Coders: The automation of protocol identification reduced the reliance on manual coders, streamlining the overall workflow. This shift accelerated time-to-pay and minimized human errors associated with manual coding.
- Cost Savings and Revenue Protection: Through protocol identification automation, Pax Fidelity mitigated coding errors, resulting in substantial cost savings and enhanced revenue protection for the client.
- Performance Metrics Improvement: This implementation led to notable improvements in key performance metrics:
- Calls Per Hour (CPH): Increased from 6.57% before implementation to 7.61% after.
The increase in CPH signifies more efficient call handling, contributing to a higher throughput. - Total Improvement: Overall performance improved by 15.83%.
- Calls Per Hour (CPH): Increased from 6.57% before implementation to 7.61% after.
The increase in CPH signifies more efficient call handling, contributing to a higher throughput.Proven Outcomes
- Appointments Per Hour (APH): Increased from 2.16% before implementation to 2.50% after.
The rise in APH demonstrates enhanced scheduling capabilities, allowing the client to manage appointments more effectively. - Total Improvement: Overall performance improved by 15.74%.
The rise in APH demonstrates enhanced scheduling capabilities, allowing the client to manage appointments more effectively.
CCD (A GeBBS Healthcare Company) successfully implemented Pax Fidelity which significantly improved the client’s operational efficiency and profitability. Through protocol identification automation, the client has realized considerable cost savings, improved appointment scheduling, and better performance metrics.
