Dropped Calls Calculator

Our Dropped Calls Calculator shows you exactly how much money you're leaving on the table in less than a minute.

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How Much Revenue Are You Losing to Dropped Calls?

$300 is the average cost of routine healthcare appointments.

Consider now multiplying that by the number of appointments you don't get to book.

Dropped calls hurt more than your bottom line. They damage trust. Frustrate patients. And pile pressure on already overwhelmed staff.

With just three simple inputs โ€”

  • 1

    Your average daily call volume

  • 2

    Your estimated dropped call rate

  • 3

    Your revenue per appointment

โ€” our calculator reveals the real cost of abandoned calls.

Then, we show you what you could recover โ€” with the right scheduling partner in place.

Enter your daily call volume, estimated dropped call rate %, and revenue per appointment on our calculator, and find out how much revenue you can recover with the right scheduling partner.

Now that you've seen what dropped calls are costing you, the next step is simple:

Understand the Opportunity

Look at the dollar amount. That's not hypothetical. It's revenue you could actually recover โ€” just by keeping more callers on the line.

Dig Into the Cause

High drop rates don't happen by accident. It could be staffing. Training. Call routing. Tech that's outdated. We'll help you identify the weak spots โ€” and show you what to fix first.

Talk to an Expert

Book a call with our team. In 30 minutes or less, we'll walk through your result, ask a few questions about your call flow, and share exactly how we help healthcare centers stop the revenue bleed.

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See How We Do It
How one of our clients cut call abandonment rate from 27% to 2% and recovered +$840,000 USD in net revenue in only 5 mo.
Picture This:

March 2023: an unforeseen 10โ€“15% surge in call volume due to severe understaffing. Consequently, patients who were unable to connect initially made multiple attempts throughout the day, leading to a cascading effect and a spike in abandoned call rates, peaking at 27%.

Step 1: Understand and quantify the challenge

A national provider of diagnostic imaging and interventional radiology services with a network of 9 outpatient imaging centers in Florida was losing around USD 12,000 in revenue daily.

Step 2: Use data analysis tools to create an optimization plan

Select the appropriate data analysis tools to manage and optimize our contact center workforce:

Tools chosen:

  • Staffing analysis: we performed a comprehensive analysis to assess the current Full Time Equivalent (FTE) staffing levels at specific time intervals while taking into account Service Level Agreements (SLAs) and Average Speed of Answer (ASA).
  • Staffing plan: This 4-6 week plan encompasses the required headcount, anticipated attrition, class schedule, and the expected weekly onboarding of new workforce.
Step 3: Improve the Call Flow Process

Structured call flows and scripts ensure that agents follow a consistent and standardized approach when handling customer inquiries. This consistency minimizes variations in call handling, reducing AHT.

Improved call flow process diagram
Step 4: Monitoring the optimization plan outcome with data analytics and visualization dashboards
Optimization plan monitoring dashboard
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Learn How Your Center can Benefit from a Healthcare-Specialized Scheduling Service

Join the experts in Patient Scheduling Services at GeBBS Healthcare Solutions for an informative discussion on how we've helped leading U.S. imaging centers leverage data on patient behaviors to drive positive revenue change and enhance the patient experience.

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Ready to stop losing revenue to dropped calls?

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