Expansion is due to increased demand for the company’s Patient Contact Solutions that help patients manage financial obligations and help providers contain costs and accelerate revenue.
GeBBS Healthcare Solutions announced recently the opening of their second state-of-the-art Delivery Center in Manila, Philippines. GeBBS’ expansion in Manila has been driven by a significant increase in the demand for the company’s Patient Contact solutions. The new center is expected to employ 200 people before year-end, effectively doubling the company’s employees in Manila.
The center will have a capacity to handle 10,000 calls per day and will provide clients with a 75%+ first-call resolution rates. GeBBS will deliver a wide range of patient contact services from this center including scheduling, eligibility & benefits verification, outbound early-out collection services and inbound patient customer service. In addition, utilizing registered nurses in Manila, GeBBS can provide clinical data improvement and utilization reviews from this center.
“This new center brings GeBBS’ total workforce to over 5,000 employees focused on the U.S. healthcare revenue cycle management marketplace. The out-of-pocket share of healthcare costs has increased significantly for patients in recent years and the cost-to-collect has risen sharply. We provide our clients with superior financial benefits and provide patients with a positive customer service experience,” explained Milind Godbole, Managing Director of GeBBS Healthcare Solutions.
“Providers are under severe financial pressure and lack of resources and knowledge to effectively manage their revenue cycle. New reimbursement models, along with the rise of accountable care, bundled payments and vertical integration are increasing the complexity of the revenue cycle. Our technology and cost containment solutions improve our clients cashflow and profitability,” commented Nitin Thakor, President and CEO of GeBBS Healthcare Solutions.