Scalable Patient Contact Services for Healthcare Organizations
GeBBS enables healthcare organizations to scale patient contact workflows โ from scheduling and inbound call handling to outbound outreach, referral coordination, insurance verification, and patient intake โ with trained specialists who work as an extension of your team.
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Patient Contact Solutions
Comprehensive Healthcare Support Services
GeBBS helps healthcare organizations improve operational efficiency, data accuracy, patient access, and clinical documentation through specialized support services.
Medical Data Entry
- Enter patient information, medical histories, and treatment plans into EHR systems with high accuracy.
- Perform medical coding and indexing for accurate categorization and retrieval.
- Ensure HIPAA compliance and patient data security.
Multilingual Medical Transcriptions
- Convert consultations, procedures, and physician notes into accurate documentation.
- Support specialized transcription requirements across medical specialties.
- Maintain strict confidentiality and security protocols.
Medical Record Retrieval
- Retrieve records quickly and accurately from multiple sources.
- Digitize paper records and integrate them into electronic systems.
- Maintain secure, organized, and up-to-date patient information.
Tele-Triage Services
- Coordinate follow-up care with healthcare providers.
- Provide 24/7 tele-triage support for patient concerns and emergencies.
- Help improve patient access and continuity of care.
Reduced Abandoned Calls
Improved Patient Experience
Drive more revenue by reducing patient no-shows and improving patient satisfaction with the leading healthcare call center for U.S.-based outpatient and medical centers.
Claims Submissions
Prior Authorizations
Patient Contact Data Analytics
Contact Center Workforce Management & Staffing
Strengthen patient access, reduce missed calls, and improve front-end performance with GeBBS.
Request for ConsultationThe GeBBS Difference
GeBBS Enables Healthcare Organizations To
Our patient contact specialists work as an extension of your team โ with approved scripts, workflows, KPIs, and QA processes your organization controls.
Scale Without Adding Headcount
Reduce Missed Calls & Abandoned Contacts
Improve Appointment Conversion Rates
Maintain Control With Approved Workflows
Frequently Asked Questions
Patient Contact Services FAQs
What are patient contact services?
Patient contact services include appointment scheduling, inbound call handling, outbound patient outreach, referral coordination, insurance verification, intake support, reminders, and follow-up. GeBBS helps healthcare organizations scale these workflows with trained specialists.
How do patient contact services support revenue cycle performance?
Patient contact services support revenue cycle performance by improving front-end communication, scheduling readiness, insurance verification, and patient follow-up. Stronger patient contact workflows help reduce delays that can affect access, collections, and reimbursement.
Can we outsource patient contact services without losing control?
Yes. GeBBS operates as an extension of your team, supporting patient contact services with approved workflows, scripts, KPIs, QA processes, and reporting so your organization maintains control while gaining scalable execution.
What patient contact services do you provide?
Patient contact services include appointment scheduling, inbound call handling, outbound patient outreach, referral coordination, insurance verification, patient intake support, and appointment reminders.
Do you support insurance verification?
Yes. Our teams can assist with insurance verification workflows to help improve scheduling readiness and reduce administrative burdens associated with eligibility and benefit checks.
Can you support outbound patient engagement campaigns?
Yes. We can assist with appointment reminders, recall campaigns, referral follow-up, and other patient outreach initiatives designed to keep patients engaged and reduce no-shows.
Are your patient contact services scalable?
Yes. Our solutions are designed to adjust to scheduling and patient support demand โ allowing healthcare organizations to flex capacity without the cost and complexity of adding permanent staff.
Can you work directly in our scheduling system?
Yes. GeBBS specialists work as an extension of your access team within approved scheduling platforms and workflows established by your organization โ ensuring consistency and compliance.