Executive Interviews:
Q&A with GeBBS Leadership Team
- What one word best describes GeBBS today?
- Why do you think this word describes us today?
Because our company is constantly growing in several areas our employee population, our service offerings, and our people’s abilities, as they learn, develop new skills and take on more responsibility. - What is your most memorable moment at GeBBS?
I think the moment I realized that our company was destined to be a major player in the healthcare industry was a turning point for me. - What sets our company apart from the rest?
We’re not afraid to take on the “big challenges” that our clients face; therefore, our services become an integral part of their operations.
Information About You:
- When did you join the company?
2005. - What was your first position at GeBBS?
founded the company and started in a management position, but I have grown with my responsibilities the same way an entry level employee does with our company.My military training has taught me that leaders must also serve. - What do you like to do in your spare time?
Meditation, Yoga, Reading.
Mr. Vijay Singh founded the company in 2005 and within a short period of time has grown the organization into a leader in the healthcare Knowledge Process Outsourcing (KPO) industry. Mr. Singh provides strategic direction and vision to GeBBS and has built a strong team to manage the company. Before starting GeBBS, Mr. Singh was in the Indian Administrative Service (IAS) where he was the CEO of various public sector companies, including a leading corporation with more than 4,000 employees and revenues exceeding $100 million per year. Prior to joining the IAS, Mr. Singh was a commissioned officer in the Indian Army.
- What one word best describes GeBBS today?
- Why do you think this word describes us today?
Innovation can be witnessed in all aspects of our business today. Whether it is the services we deliver to our clients, the efficiencies we drive, technologies we build, or the programs that make GeBBS a great place to work. Innovation is exemplified in everything we do. - What is your most memorable moment at GeBBS?
It’s hard to identify a single event, but I think the moment I realized that knowledge process outsourcing was going to be the wave of the future for healthcare was an epiphany for me. - What sets our company apart from the rest?
Our positive, compassionate and growth-oriented corporate culture
Information About You:
- When did you join the company?
2004. - What was your first position at GeBBS?
Vice President of Sales - What do you like to do in your spare time?
Camping, Hiking and Reading.
Nitin Thakor is a believer in specialization and under his leadership GeBBS has emerged as a leading provider of healthcare KPO solutions. He provides day-to-day direction to the company and inspires his team to continuously perform at peak levels. His strengths lie in identifying business opportunities and building relationships. Mr. Thakor graduated summa cum laude in Finance and Economics from the University of Texas at Austin. He is a committee member of the Radiology Business Management Association (RBMA) and the Healthcare Business Management Association (HBMA). He is also a member of the Entrepreneurs Organization (EO) and a charter member of TiE (The Indus Entrepreneurs).
- What one word best describes GeBBS today?
- Why do you think this word describes us today?
We are continually developing workflow automation tools and redefining process effectiveness. - What is your most memorable moment at GeBBS?
Wow, there are several, so I will mention a couple: Participating in the Summer Bonanza and being there to award one of the top performers with the Motorcycle! Getting testimonials from clients that we perform at 300 percent greater efficiency than their internal staff! - What sets our company apart from the rest?
I think it’s our technical and software programming expertise, and our supreme revenue cycle knowledge in all areas of the hospital and physician practice management, as well as our innovative and unparalleled customer service.
Information About You:
- When did you join the company?
2010. - What was your first position at GeBBS?
Vice President – Client Relations Management - What do you like to do in your spare time?
Anything energetic where I can keep my feet on the ground … hiking, running, dancing and touring.
Denise has 20+ years of experience on Healthcare Revenue Cycle Management in a Hospital and Physician environment. She also has 7+ years of experience working for an academic teaching facility. Prior to joining GeBBS, Denise was an Associate Director with one of the largest multi-specialty faculty practices in CA and was responsible for directing the revenue operations for the Central Billing Office. Denise is a CPC certified coder and has a Master’s in Health Administration (MHA) from the University of La Verne.
- What one word best describes GeBBS today?
- Why do you think this word describes us today?
At GeBBS dependability for providing our clients with the solutions they need is a way of life. We are always looking to provide innovative solutions to our clients so that they can better serve their customers and improve their overall cost efficiency. . - What is your most memorable moment at GeBBS?
A financially distressed client came to us in need of help. They had accumulated a significant backlog and their cash flow had been very negatively impacted. Within 48 hours GeBBS came up with a dependable, innovative solution for the client. Using our knowledgeable people, our processes and technology, we worked on very tight deadlines over the next three months to get our client back where they needed to be. I was very proud of the amazing customer focus our team displayed! - What sets our company apart from the rest?
GeBBS is a fun, fast-paced, vibrant, diverse, rapidly growing company, full of imaginative, bright, talented and passionate people completely focused on our customer success.
Information About You:
- When did you join the company?
2010. - What was your first position at GeBBS?
Vice President – Operations - What do you like to do in your spare time?
Hiking and Reading.
Kiran has 15 years of experience in Operations management, managing large collections operations for GE, Ocwen Federal Bank and Zenta Pvt Limited. In his past organizations, Kiran has lead collections/recoveries operations for NCO Financial Systems out of Zenta. One of the clients rated Zenta Operations best in class, beating their Canadian Operations and was adjudged “Best Asia Risk Operations” program by a blue chip client. He is a trained and Certified Six Sigma Black belt Professional and trained as Six Sigma Master Black belt. He is also a graduate of GE Capital’s Global Leadership Development Program.
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- What one word best describes GeBBS today?
I would be hard pressed to describe our company in one word — the words that come to my mind immediately are young, intelligent, agile, flexible, diverse and dexterous.
- What one word best describes GeBBS today?
- Why do you think this word describes us today?
The GeBBS spirit continues to evolve and manifest itself at all levels of operations and each moment when it succeeds to deliver a “WOW” moment for our clients and people – it’s euphoric!. - What is your most memorable moment at GeBBS?
Each time we deliver a “WOW” moment for our clients and people. - What sets our company apart from the rest?
Our mission of making health administration simpler and better.
Information About You:
- When did you join the company?
2011. - What was your first position at GeBBS?
Vice President – Operations - What do you like to do in your spare time?
Reading and Hiking.
Sagar has 18 years of experience in managing multi-million dollar operations spread across different geographies. Prior to joining GeBBS, Sagar worked in leadership roles at large BPO’s including WIPRO BPO and Sutherland Global Services. He has significant experience with Fortune 500 clients including managing a large outsourcing engagement for United Healthcare. He has an extensive track record of exceeding goals, turning around underperforming units and driving increased revenue & market share. His leadership style is results-driven, team-oriented and based on strong internal and external partnerships.
- What one word best describes GeBBS today?
- Why do you think this word describes us today?
Our growth and expertise is only possible by a total focus on our core competency, healthcare technology . - What is your most memorable moment at GeBBS?
Opening our PSO HQ office in Towson Maryland. - What sets our company apart from the rest?
Very simple, our employees – we have the most talented and professional team in the industry.
Information About You:
- When did you join the company?
2011. - What was your first position at GeBBS?
Vice-President - What do you like to do in your spare time?
Family, Tennis, Travel.
Paul has more than 21 years of extensive IT experience. Before joining GeBBS, Paul served as Regional Sales Manager for Technisource, a national technology solutions and staffing company. While at Technisource, Paul earned the President Club status every year while providing full life cycle support for major national and local clients including Accenture, Verizon, Blue Cross Blue Shield, General Dynamics, AOL, and Wells Fargo. Prior to his stint at Technisource, Paul served as a Technology Director for 11 years at Alex Brown Realty, a leading Real Estate Investment organization and former division of Alex Brown & Sons. Paul frequently presents at various national and local technology user groups.
- What one word best describes GeBBS today?
- Why do you think this word describes us today?
Both financial and human capital growth in the last two years has been phenomenal. This has been possible only because of the commitment and passion every one puts in, right from the leadership team to an associate. The synergy is very much visible across the organisation. - What is your most memorable moment at GeBBS?
Inducting the 2000th employee for the organisation. - What sets our company apart from the rest?
Employees are enabled to give their personal best and work together as team. The focused effort on building the Camaraderie, Pride and Trust, align the people with organisation objective. Which helps us build client satisfaction.
Information About You:
- When did you join the company?
I joined GeBBS in March 2012. - What was your first position at GeBBS?
Vice President – Human Resources - What do you like to do in your spare time?
Reading, Photography and Jungle safari.
Pooja Mehendale has over 14 years of diverse experience in IT and ITeS Industry covering Human Resources. She is a specialist with practitioner skills and strengths in creating robust people practices around Talent management, Career journeys, Rewards & Learning. Pooja has a keen sense of diagnostics and domain to build engagement practices for people retention and organization impact for anchoring change. Experience of dealing with large and multiple business in the HR partnering role over the last 10 yrs, in the service industry in strategic and operational roles makes her a grounded professional. Prior to joining GeBBS she was with WNS for over 7 years as AVP – HR for the travel and leisure vertical. She has also worked with organizations like Birla Technologies, Kale Consultants and GTL. Her current role focuses on building and leading a strong process oriented HR delivery organization, providing thought leadership on building diversity and engagement frameworks, managing change for complex growing organizations and creating channels for employee involvement and culture deployment.
- What one word best describes GeBBS today?
- Why do you think this word describes us today?
Because happy, dependable employees build financially stability. - What is your most memorable moment at GeBBS?
My memorable moments come every day as I see our company grow and maintain its rock-solid financial status. - What sets our company apart from the rest?
In my 26 years of working with financial operations of several companies, I have never seen a more fiscally responsible company than GeBBS.
Information About You:
- When did you join the company?
2011. - What was your first position at GeBBS?
Chief Financial Officer - What do you like to do in your spare time?
Reading.
Chandra Sekhar, Chief Financial Officer, at GeBBS. As a key member of the management team, Mr. Sekhar provides leadership in terms of financial policies, practices, procedures, and strategies that ensure financial stability, enhance business efficiency and ultimately increase shareholder value. Mr. Sekhar has over 26 years of experience across all areas finance. Prior to joining GeBBS, he served as the Vice President of Finance for Zenta, a KPO/ BPO company. He is a Chartered Accountant from ICAI and started his career with Price Waterhouse.
