Providing a positive patient experience is a top priority for all health systems. And increasingly this refers to more than just bedside care. Patients are engaging with health systems through digital channels with more touch points to operations like revenue cycle management (RCM) earlier on in their care journey, which can shape their entire experience – and ultimately impact health systems’ bottom line.
What happens when AI moves beyond recommending the next step and starts taking it? In revenue cycle management, an agent might identify a missing…
