- 6ร Productivity Increase per User
- $20M+ in Payments Processed Error-Free
- 100% Audit Accuracy in Reconciliation
Overview
A multi-facility hospital group experienced growing volumes of EOB/ERA transactions, manual reconciliation bottlenecks, and reporting delays. GeBBS implemented an RPA-based Payment Posting solution, integrated with EHR and clearinghouse systems, to automate ingestion, mapping, and reconciliationโdriving audit-ready accuracy and faster financial close.
Opportunities & Challenges
The clientโs finance teams faced:
- Manual touch time per payment limiting throughput
- Frequent mismatches between ERAs/EOBs and claim data
- Reconciliation slowdowns delaying month-end close
- Lack of real-time visibility into posting status and exceptions
Solution
Automated EOB/ERA Extraction & Posting
GeBBS deployed RPA to:
- Retrieve ERAs and EOBs automatically from multiple payer sources
- Map payment elements to corresponding claims with intelligent matching
- Reconcile posted vs. expected amounts in near real time
- Log and track exceptions for audit-ready documentation
Outcomes
- 6ร Productivity Gain: Major lift in payments posted per user
- Error-Free Posting: Over $20M processed without posting errors
- Financial Visibility: Faster reconciliation supporting timely close and reporting
- Resource Optimization: Staff redeployed to denials, audits, and financial analysis
Key Takeaways
- EOB/ERA automation removes manual error risk and backlog.
- Real-time reconciliation improves transparency and compliance.
- Scalable posting workflows accelerate revenue recognition.
Conclusion
GeBBSโ payment posting automation delivered precision, scale, and controlโprocessing $20M+ in payments error-free and unlocking sixfold productivity gains, strengthening financial integrity and cash flow visibility.
Client Testimonial
โOur posting accuracy and speed have dramatically improved. GeBBS automated the heavy lift so our teams can focus on higher-value denials and audit work.โ
โ VP, Revenue Integrity
