โข 1โ2 Daily Hours Saved
โข >95% Fewer Errors
โข 100% Automated Intake
Overview
A revenue cycle team relied on manual fax downloads and document sorting, creating delays and frequent errors. These inefficiencies slowed downstream workflows and increased staff dependency. GeBBS implemented an RPA-enabled Fax Intake & Document Routing Automation solution integrated with iAR.
Opportunities & Challenges
The organizationโs manual fax processes resulted in:
โข 1โ2 hours daily spent downloading and organizing faxes
โข Approximately 5% document loss or misfiling
โข 1โ2 day delays before workflow initiation
โข Dependence on dedicated staff availability
Solution
Automated Fax Download, Indexing & Routing
GeBBS deployed RPA automation to:
โข Auto-download faxes from the RingCentral portal
โข Sort documents into predefined process queues
โข Integrate directly with iAR for indexing
โข Assign documents automatically to users for action
Outcomes
โข Time Savings: Eliminated manual fax handling tasks
โข Accuracy: Near-zero document loss or errors
โข Speed: Faster workflow initiation
โข Scalability: Consistent processing without staff dependency
Key Takeaways
โข Automation removes intake bottlenecks.
โข Integrated routing accelerates downstream workflows.
โข Document accuracy strengthens revenue cycle performance.
Conclusion
GeBBSโ Fax Intake Automation delivered true end-to-end efficiencyโfrom document receipt to task executionโreducing delays, errors, and manual effort.
Client Testimonial
โFax intake used to be a daily bottleneck. Now documents flow directly into our workflows without manual touch.โ
โ Operations Manager, Revenue Cycle
