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Risk Adjustment – Second Level Review: HHS-HCC score increased from 3.89 to 4.4 across ACA members

Risk Adjustment – Second Level Review

Client Background and Context

National Health Plan with 3.5M+ members. The Fortune 500 client found gaps in their coding & claims data collection/submission process for a subset of their ACA population. The client wanted to ensure accurate & complete code capture with compliance and quality.


  • 2nd level review through NLP and certified coders on charts previously reviewed by another vendor
  • Leveraged flexible solutions for chart review in entirety to validate conditions, find deletions & identify missed conditions
  • Accurate HHS-HCC risk scores for appropriate reimbursement

Impact delivered

  • 13% higher risk factors conditions identified (HHS-HCC risk score increased from 3.89 to 4.4) from Level 1 to Level 2
  • 12% increase in conditions from first level review of reviewed member population

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