Client Background and Context
- Client with 20+ risk-bearing locations & various data input sources wanted to:
- Partner with a platform to audit codes received from multiple sources
- Improve productivity of each of their locations & divisions
- Increase data quality of codes added by internal & external partners
- Enhance operating margins through cost optimization
Solution
- Proprietary NLP-enabled iCRA platform that allows data from multiple sources
- Automated solution for 2nd and 3rd level code review & quality check
- Increased visibility into workflow for capacity management through real-time dashboards
Impact Delivered
- 1 integrated platform for 22 staffed locations
- 30% increase in productivity from streamlined workflows
- 50% reduction of in-house technology costs
