Client Background and Context
- Leading supplier of Health Information Technology (HIT) Solutions & Services. Client was –
- Working on an AR and adjustment clean-up project for AR > 360 days for a provider client
- Looking for partners to support clean up of outstanding AR through deployment of proprietary workflow engines, processes and people
Solution
- Implemented proprietary tool Know Your Inventory (KYI) to strategize AR focused actions on weekly basis
- Robust planning methodology through inventory quartiling, plan of attack and clear WFM plan
- Deployed 300 in-house FTEs including subject matter experts
Impact delivered – Performance
- 35%+ reduction in AR from 90 to 56 days
- 5 days TAT achieved for all denials
- 100% allocated inventory wind down completed within 12 months
Impact delivered – Financial
- 20% increase in client collections to reach $6 Mn
