Client Background and Context
- Mid-scale health service provider with 700+ beds capacity. Client was –
- Facing increased backlog of 1400+ records causing financial strain
- Facing increasing costs & inconsistent quality using domestic coders
- Facing physician engagement issues for documentation improvement & education
- Looking for partners to clear backlog and implement robust coding methodology incl. quality audits and awareness program
Solution
- Comprehensive audit to deeply understand backlog issue
- Leveraged in-house certified coding talent to deploy FlexSource Solution
- Weekly quality governance forum along with educational feedback
Impact delivered – Performance
- 24-48 hrs. TAT (Discharge Date -> Bill Issue) vs. baseline 16 days for new records
- 96%+ accuracy achieved
Impact delivered – Financial
- $100k incremental cashflow within 8-10 weeks
- 30-40% cost savings delivered across charts
