Popular Searches

Inbound call center services: 85%+ reduction in call abandonment rate

Inbound call centres-min

Client Background and Context

  • Leading DME companies providing CPAP suppliers in the USA market. Client was facing: 
    • High call abandonment rate at inbound services call center
    • Increased waiting time for its customers
    • Increasing complaints regarding unsatisfactory customer experience
    • Looking for partners to overhaul inbound call center


  • Implemented tools for detailed assessment of call volume arrival patterns
  • Dedicated Manila based resources offering extended working hours flexibility and weekend coverage
  • Implemented value add features like voice mail option & automated input data integration within automated greetings

Impact delivered – Performance

  • 85% reduction in call abandonment rate (25% -> 4%)
  • 90% calls answered within 20 seconds

Impact delivered – Financial

  • ~2.5x increase in collections within 1 month ($21k to $48k per month)
  • 30-40% cost savings vs. inhouse provider call center

Related articles


GeBBS Wins Outsourcing Contract with a Large Provider of Hospital Accounts Receivable Management Services

GeBBS Healthcare Solutions, one of the leading healthcare...Read More

Inc. Magazine Recognizes GeBBS Healthcare Solutions for Sixth Time as One of the Nation's Fastest

GeBBS Healthcare Solutions, Inc., an industry leader in healthcare...Read More

GeBBS Healthcare Solutions, Inc. Showcases New Customizable Medical Coding Audit Software Solution, iCode Assurance, at

GeBBS Healthcare Solutions unveils the latest version of its...Read More

You may also like

Get in touch with GeBBS and enhance your financial outcome

Download Infographic

Enter the details to get access to the infographic