A multi-state HME provider with 50+ locations was facing operational strain from staffing shortages, inefficient workflows, rising costs, and growing revenue cycle backlogs. GeBBS implemented a phased workforce and DME RCM scaling model that expanded support across intake, CMN workflows, resupply operations, documentation, and back-end optimization—driving 41X workforce growth, reducing backlogs, improving documentation consistency, and saving approximately $3.7K per FTE each month.
A growing California health system faced mounting pressure on patient access operations — rising labor costs, staffing shortages, and surging demand were outpacing internal
