Scaling Scheduling Operations Across 70+ Specialties for a Growing Health System

A growing California health system faced mounting pressure on patient access operations — rising labor costs, staffing shortages, and surging demand were outpacing internal capacity. GeBBS delivered a scalable outsourced scheduling and patient access solution that expanded from 12 to 55 FTEs across 70+ specialties, maintained operational continuity through a major cyberattack, and built a sustainable support model projected to reach 80 FTEs.