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GeBBS audited and developed a comprehensive cost-effective, high quality flexible coding solution. Challenge Clients suffered from a backlog of over 1,400 facility and professional fee records resulting in significant financial strainCertified domestic coding was becoming too expensive and quality was unreliableInconsistent and inadequate quality assurance programs and reporting from vendorsMedical ...Read More
The GeBBS CDI team provided a quick and adaptable resolution for the health system with experienced CDI resources enabling it to maintain productivity and efficiency. Client: West coast health system with 18 hospitals and numerous clinics. Challenge The ability to get reimbursed is directly dependent on the quality of clinical ...Read More
GeBBS has maintained a team of 150+ experienced analysts specialized in resolving credit balances since 2010 resulting in 30% cost savings. Client: A large RCM company servicing over 4,400 hospitals and physician groups nationwide. Challenge Company acquired contract from a hospital, with over $123 million in A/ROver $32 million in ...Read More
The GeBBS state-of-the-art call center handles healthcare inquiries resulting in 40% average cost savings per call and over 75% first-call resolution. Client: Billing company specializing in cardiology and orthopedic surgery. Challenge Large volume of incoming callsExtremely high staff turnover, causing:Inadequate staffingLarge volume of calls abandonedWait-times in excess of 12 minutes ...Read More
A healthcare system partnered with GeBBS Healthcare Solutions to assist with coding documentation and validation review services, increasing their overall reimbursement by 5% and reducing rebills by 9%. Client: A healthcare system located in Florida partnered with GeBBS Healthcare Solutions to assist with coding documentation and validation review services, increasing ...Read More
Client Background and Context Leading DME companies providing CPAP suppliers in the USA market. Client was facing: High call abandonment rate at inbound services call centerIncreased waiting time for its customersIncreasing complaints regarding unsatisfactory customer experienceLooking for partners to overhaul inbound call center Solution Implemented tools for detailed assessment of call ...Read More